Privacy Policy

Ho ho ho! Here at Santa’s Workshop, we are committed to maintaining the trust and confidence of our customers and visitors to our web site. In particular, we want you to know that Santa’s Workshop is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes – especially our top secret naughty and nice lists.  This Privacy Policy provides details on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.


Our websites use cookies to collect information.  This includes information about browsing and purchasing stages by people who access our websites.  This includes information about pages viewed, products purchased and the customer journey around our websites.

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing Lists

As part of the registration process for our events or newsletters, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails .

Ticketing Data

When you purchase a ticket (or tickets) for our event, addons or  merchandise, through Santa’s Workshop, your name, address data, email and contact number will be stored by our event ticketing provider, Digitickets. If you consent to receive additional marketing from us, we will add you details to our Mailing List as detailed above. Please be assured that we do not share your personal details with any other company without your consent.

After the completion of the event you are attending, your data will be Pseudonymised.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to Charlotte Orton at

Changes to this Privacy Notice

We will review this policy annually or when any major changes to regulation take place if sooner. It was last reviewed in May 2018.

We are now fully booked for 2017!